How can we help you?

• Preparation and Aftercare
• Booking and Cancellations
• Payments and Refunds
• Gift Cards and Vouchers
• Treatment Information
• Special Considerations
• Facilities and Parking

Preparation and Aftercare

How long should my hair be before waxing?

For the best results, we recommend that your hair is at least ¼ inch long before your waxing appointment. This allows the wax to grip the hair effectively for smoother, longer-lasting results.

What should I do after my waxing treatment?

After waxing, avoid hot baths, tight clothing and sun exposure for 24–48 hours. We also recommend using a gentle exfoliant and moisturiser to help prevent ingrown hairs and keep your skin smooth.

What is the best way to prepare for my treatment?

Before your treatment, stay hydrated and arrive with clean skin or nails, depending on the treatment. For waxing, make sure the hair is long enough for the wax to grip effectively. You will receive any specific preparation instructions in your booking confirmation.

Booking and Cancellations

What is your cancellation policy?

If you do not attend your appointment, you will be charged 100% of the treatment cost.

Cancellations made with at least 24 hours' notice are eligible for a full refund. Cancellations with less than 24 hours' notice incur a 50% charge, while cancellations with less than 4 hours' notice are charged at 100%.

If you arrive more than 30 minutes late, your appointment will be cancelled and the full treatment cost will be charged. Please arrive at least 5 minutes early so we can make the most of your appointment time.

How can I change or update my booking?

Please make any changes as soon as possible. To avoid cancellation charges, changes must be made at least 24 hours before your appointment.

You can use the cancellation link in your booking confirmation email or manage your bookings through your account if you have created one. You can then book a new appointment, subject to availability.

Can I book multiple treatments at once?

Yes. You can book multiple treatments in one session, subject to availability and the total treatment time required.

Payments and Refunds

What is your refunds policy?

We do not offer refunds except where stated in our cancellation policy. Please check the cancellation terms that apply to your booking.

How do discount codes and vouchers work?

Discount codes and promotional vouchers are subject to their individual terms and conditions. They must be applied at checkout and may have specific validity periods, minimum purchase requirements or restrictions on combining offers.

Can I use a gift card for part of the payment?

Yes. Gift cards can be used as part-payment towards treatments or packages. If the total cost is higher than the available gift card balance, you can pay the remaining amount using another payment method.

Gift Cards and Vouchers

How long is my gift card valid for?

Ritual gift cards are valid for 12 months from the date of purchase. The expiry date cannot be extended.

You must redeem the gift card before it expires. The treatment itself may take place after the expiry date as long as the booking is made before the gift card expires.

Can I use my gift card more than once?

Yes. You can use your gift card across multiple bookings until the available balance has been used.

Can I use a gift card for treatments and packages?

Yes. Gift cards can be used towards any of our massage and beauty treatments, including packages and bundles.

Can I use a gift card on a discounted treatment?

Yes. Gift cards can be used towards treatments that are already discounted. Any additional promotional discount or voucher is subject to the terms of that specific offer.

Can I get a refund on a gift card?

No. Gift cards are non-refundable and cannot be exchanged for cash.

What should I do if I lose my gift card code?

Please contact us at info@ritualmassageandbeauty.co.uk and we will look into it and help you where possible.

Where do I enter my gift card code?

Your gift card code is entered at the final checkout, not during the initial booking form.

After selecting your treatment and clicking “Reserve”, look for:

“Got a gift card from a loved one? Use it here!”

Click “Use it here!” and enter your gift card code.

Please note: the “Coupon” field shown during the booking process is not where you enter your gift card.

Treatment Information

Do I need to complete a consultation form before my massage treatment?

Yes. All clients are required to complete an online consultation form before their massage treatment. If the form has not been completed online, it will need to be completed upon arrival, which may reduce the time available for your treatment.

Are your treatments suitable for all skin types?

We offer a range of treatments for different skin types and needs. Where appropriate, your therapist will assess your skin and recommend the most suitable treatment.

Are your products and treatments vegan and cruelty-free?

We offer a range of vegan and cruelty-free treatments, using products selected with care. Please check the individual treatment details or contact us if you need information about a specific product or service.

Do I need a patch test before any treatments?

Some treatments require a patch test before your appointment, including certain brow, lash and facial treatments. Please check the treatment information and complete the required patch test within the recommended timeframe.

Special Considerations

What is your policy for pregnant clients?

We offer selected pregnancy-safe treatments, including specialised massage and skincare services. Please note:

• Treatments are not available during the first trimester (less than 3 months of pregnancy).
• For treatments after the first trimester, we recommend consulting your doctor.
• A signed medical consent form is required for prenatal treatments.

Please let us know about your pregnancy during the booking process so we can advise you on suitable treatments.

Are treatments suitable for sensitive skin?

We offer treatments that can be adapted for sensitive skin. Where appropriate, your therapist will assess your skin and recommend suitable products and treatments.

Facilities and Parking

Is there parking available near the clinic?

Yes. There is free parking available for up to 2 hours and 30 minutes, approximately a 2-minute walk from the clinic.